A stupid question

[anarky]

Whenever you get an e-mail from a company (pretty much any company), it will include a disclaimer that it's from a non-monitored e-mail address and that responses will not be read. If you do respond, you get an autoresponse back saying it won't be read.

So my stupid question: Why the fuck don't companies get someone to read the responses to their e-mails and forward them to the proper party?

[vynsane]

So my stupid question: Why the fuck don't companies get someone to read the responses to their e-mails and forward them to the proper party?

because that would literally be the only thing they could do, with the amount of responses they would get, and anyone qualified for that job is a waste of space on this planet and shouldn't be allowed to live.

[anarky]

I agree it would be the only thing they do, but, since companies have no qualms with hiring people for even less useful jobs, why not? It would improve their customer image greatly if people got a response.

(I'm not basing this rant on any personal experience. I just always found it odd.)

[vynsane]

I agree it would be the only thing they do, but, since companies have no qualms with hiring people for even less useful jobs, why not? It would improve their customer image greatly if people got a response.

(I'm not basing this rant on any personal experience. I just always found it odd.)

it would generate more work for the people around that retard, as that retard wouldn't know how to actually answer the inquiry. either that or their feeble attempt to answer your inquiry on their own would only infuriate you more than the automated "not a response" response. seriously.

[anarky]

I'm not saying they should answer the question. Just look at it and make a quick call as to who it gets forwarded to.

I have worked for companies that had people to do just that. It took maybe an hour a day.

[vynsane]

ah, i didn't see the "forward to the appropriate party" part... or i did and ignored it. or forgot it.

i guess they could, and our company has something like that, but it's more of an all-for-one thing. we all have the ability to track and forward inquiries to the appropriate person, with a log of steps taken to make sure nothing slips through the cracks.

[Ran]

The general public is full of morons. So the company in question would be depending on a retard to forward a moron's question to a (hopefully) semi-competent person.

[anarky]

Yeah, but the moron you're referring to is the customer. For companies who act like they see customer service as important, it doesn't make sense to not monitor responses to their e-mail.